Refund Policy

1. Overview

At Spindle, we want you to be completely satisfied with your subscription. This Refund Policy explains our policy regarding refunds for paid subscriptions.

2. Free Trial

We offer a 7-day free trial for new users. During the free trial period, you can explore all features of Spindle without being charged. At the end of the trial period, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

3. Subscription Fees

Subscription fees are charged in advance on a recurring basis (monthly or annual, depending on your plan). All fees are non-refundable except as explicitly stated in this policy or required by applicable law.

4. Refund Eligibility

You may be eligible for a refund in the following circumstances:

4.1 Cancellation Within 7 Days

If you cancel your subscription within 7 days of the initial payment (excluding free trial period), you may request a full refund. This applies only to your first payment.

4.2 Service Issues

If you experience a technical issue that prevents you from using the Service, and we are unable to resolve the issue within 14 days, you may be eligible for a prorated refund for the unused portion of your subscription period.

4.3 Duplicate Charges

If you are charged multiple times for the same subscription period, we will issue a full refund for the duplicate charges.

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions that have been active for more than 7 days
• Renewal payments after the initial subscription period
• Partial refunds for unused time (except as stated in section 4.2)
• Subscription downgrades or plan changes (difference in fees is non-refundable)

6. How to Request a Refund

To request a refund, please contact us at support@spindle.app with the following information:

• Your account email address
• Date of purchase
• Reason for refund request
• Any relevant details about technical issues (if applicable)

We will review your request and respond within 5-7 business days. If approved, refunds will be processed to the original payment method within 10-14 business days.

7. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of your paid period.

Important: Canceling your subscription does not automatically entitle you to a refund. Refunds are only provided in accordance with this Refund Policy.

8. Chargebacks

If you file a chargeback or dispute with your payment provider, your account may be suspended pending resolution. We encourage you to contact us first so we can work together to resolve any issues. Chargebacks may result in additional fees and account restrictions.

9. Changes to Subscription

If you upgrade or downgrade your plan, the changes will be reflected in your next billing cycle. Prorated credits or charges will apply based on the time remaining in your current billing period. These adjustments are non-refundable.

10. Refund Processing Time

Approved refunds will be processed within 10-14 business days. The time it takes for the refund to appear in your account depends on your payment provider and may take additional time to process.

11. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at: support@spindle.app